Exactly why the GPMC Backspace and arrow keys don’t work (and how to fix them).

Mar
26
2013

Team,

Here’s an email I got in my inbox yesterday *AND* it was asked in my live Chicago class (25 awesome administrators, pumping their brains full of GP goodness.)

When two people ask the same question in the same day .. here’s the question and the answer.

Hey Dr. M. – have a good one for you.
When I try to rename a Policy in GPM, the ‘t’ on my keyboard does not type, the arrow keys do not function, & the Backspace key does not function..
I have no special program running with regards to the keyboard. I run a MS keyboard/mouse hardware.
This ONLY happens when I’m in GPMC… it does not happen when in AD Users & Computers.
Any idea? Have you see this before?
Just asking.
Thanks
Regards,
[Name Redacted Because I forgot to ask permission]

Answer:
First, thank you for referring to me as my proper name, “Dr. M.” :-)

Next, yes, I do know the answer. I’ve got a Doctorate in Group Policy-ology now for 10 years.

Your pain is caused by a bug in the MMC code. There’s been a hotfix pill you can swallow.

It’s for Server 2008 R2 SP1 and also Windows 7 SP1.

I posted about it when it happened, but, I’m guessing maybe not everyone got the memo.

Take one of these and call me in the morning: http://support.microsoft.com/kb/2466373

PS: It works like a champ for me and I instantly put it on every Windows Server 2008 R2 SP1 and Windows 7 SP1 machine I build.

I hope it helps you out !

Your GP Doc..

-Jeremy Moskowitz, Group Policy MVP
Founder PolicyPak Software
www.PolicyPak.com