Missing network drives

[jbeebus]

We have Server 2008 R2 (UK school environment), and through GPOs we have 4 network drives that are available to all staff. Obviously just folders on one of the server's hard drives. For some reason some people don't get all these drives. There's no obvious reason - they're all in the same OU, all have the same permissions, etc.

By way of example, we have 4 drives. One for staff folder, one for library, one for resources and one for student folders. The drive map set up in GP is under Domain/Managed/Users/Staff/PREF-Staff drives. The GP for it lists the drives as follows:

Student Folders (Order: 1) (Action: Create) PATH (Reconnect: No)
Staff Folder (Order: 2) (Action: Replace) PATH (Reconnect: No)
Library (Order: 3) (Action: Replace) PATH (Reconnect: No)
Resources (Order: 4) (Action: Create) PATH (Reconnect: Yes)

I've just this second created a new user, no different from any other member of staff. Logged in - one drive (Staff Folder). Logged out and back in 4 times, even tried a different PC, still just that one drive.

Grateful for any guidance! I'm pretty new to servers and GPs, so be gentle! Thank you!

[trekker]

The first step will be determining where the problem is coming from: Are the users able to connect to the share manually? Have one of the users log in and try to access \\servername\sharename and see if they still have issue. If they are able to access the share, try manually mapping it to a drive letter. This will let us eliminate the share as issue.

Next, check your setting in your Group Policy Preference. For the action, I like Update a lot more that Create. If you're mapping X:\ and the user already has mapped X:\ somewhere else, Update will change their mapping to what you want it to be. In the Common tab, make sure that "Run in logged-on user's security context (user policy option)" is checked. If it isn't, the computer is trying to map the drive as System and it will, most likely, fail unless the share is available to the computer's AD account.

If you're still having issues, attach the output from a gpresult /h report.html and I'll take a look at the policy that is applying to the computer.